West of Scotland Housing Association Ltd

Correspondence address

Camlachie House
40 Barrowfield Drive
Camlachie
G40 3QH

Email address

office@westscot.co.uk

Phone number

0141 550 5600

Website

https://www.westscot.co.uk

Assurance statement 2023/2024

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 4,287 homes.

The total rent due to this landlord for the year was £20,380,786.

The landlord increased its weekly rent on average by 5.6% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 1,418 £93.56 £87.87 6.5%
3 apartment 1,990 £98.76 £90.29 9.4%
4 apartment 762 £101.73 £98.30 3.5%
5 apartment 117 £107.21 £108.29 -1.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

87.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

93.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

96.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

94.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.7 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.0 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 75.3% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

83.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

99.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.4% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 24.8 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
201
Landlord Name
West of Scotland Housing Association Ltd
Senior Officer
Mr Brian Gannon
Date Registered
12 Aug 1975
FCA / Company Number
1828RS
Scottish Charity Number
SC018486
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£21.32 million
Debt per unit
£18,931
Total staff employed by the RSL
106.33 (FTE)
Units partly owned
39
Registered address
Camlachie House, 40 Barrowfield Drive, Camlachie, G40 3QH
Correspondence address
Camlachie House, 40 Barrowfield Drive, Camlachie, G40 3QH

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Ayrshire 113 4 4
North Ayrshire 73 0 0
East Dunbartonshire 1 0 0
Falkirk 0 0 0
North Lanarkshire 461 0 0
South Lanarkshire 782 0 0
Glasgow City 2,275 3 67
South Ayrshire 583 10 47
Total 4,288 17 118
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3,448 17 118
Sheltered 277 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 506 0 0
Community Alarm 0 0 0
Wheelchair 7 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 50 0 0
Total 4,288 17 118

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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