West Highland Housing Association Ltd

Correspondence address

Crannog Lane
Oban
Argyll
PA34 4HB

Email address

mail@westhighlandha.co.uk

Phone number

01631 566451

Website

https://www.westhighlandha.co.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 807 homes.

The total rent due to this landlord for the year was £4,465,965.

The landlord increased its weekly rent on average by 6.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 1 £56.87 £82.24 -30.8%
2 apartment 251 £94.29 £87.87 7.3%
3 apartment 387 £108.65 £90.29 20.3%
4 apartment 146 £119.27 £98.30 21.3%
5 apartment 22 £138.85 £108.29 28.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

96.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

98.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

94.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

95.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.6 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 9.6 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 74.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

80.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

78.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.6% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 13.2 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
163
Landlord Name
West Highland Housing Association Ltd
Senior Officer
Mr Brett Sadler
Date Registered
14 Oct 1975
FCA / Company Number
1691RS
Scottish Charity Number
SC017357
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£6.11 million
Debt per unit
£15,004
Total staff employed by the RSL
22.23 (FTE)
Units partly owned
47
Registered address
Crannog Lane, Oban, Argyll, PA34 4HB
Correspondence address
Crannog Lane, Oban, Argyll, PA34 4HB

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Argyll and Bute 819 0 0
Total 819 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 776 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 1 0 0
Community Alarm 0 0 0
Wheelchair 17 0 0
Ambulant Disabled 24 0 0
Other Specially Adapted 1 0 0
Total 819 0 0

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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