Waverley Housing
Correspondence address
51 North Bridge Street
Hawick
Scottish Borders
TD9 9PX
Email address
Phone number
Homes and rents
At 31 March 2024 this landlord owned 1,455 homes.
The total rent due to this landlord for the year was £7,085,364.
The landlord increased its weekly rent on average by 7.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
82.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.
Keeping tenants informed
85.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.
Opportunities to participate
74.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.
Quality and maintenance of homes
Scottish Housing Quality Standard
88.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.0 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 6.8 days, compared to the Scottish average of 9.0 days.
Reactive repairs 'right first time'
This landlord completed 98.8% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
99.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
73.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.4%.
Rent not collected: empty homes
It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 14.8 days to re-let homes, compared to the Scottish average of 56.7 days.
Landlord details
- RSL Registration Number
- 327
- Landlord Name
- Waverley Housing
- Senior Officer
- Mr Paul Scott
- Date Registered
- 4 Mar 2003
- FCA / Company Number
- SC115066
- Scottish Charity Number
- SC026231
- Landlord type
- Mainstream
- Constitution Type
- Company Ltd by Guarantee - Charitable
- Clients
- General
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £7.42 million
- Debt per unit
- £13,435
- Total staff employed by the RSL
- 49.73 (FTE)
- Units partly owned
- 0
- Registered address
- 51 North Bridge Street, Hawick, Scottish Borders, TD9 9PX
- Correspondence address
- 51 North Bridge Street, Hawick, Scottish Borders, TD9 9PX
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
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Accounts 2022/2023
PDF1018KB -
Accounts 2021/2022
PDF413KB -
Accounts 2020/2021
PDF247KB -
Accounts 2019/2020
PDF257KB -
Accounts 2018/2019
PDF5MB -
Accounts 2017/2018
PDF4MB -
Accounts 2016/2017
PDF3MB -
Accounts 2015/2016
PDF1MB -
Accounts 2014/2015
PDF1MB -
Accounts 2013/2014
PDF1MB -
Accounts 2012/2013
PDF811KB -
Accounts 2011/2012
PDF580KB -
Accounts 2010/2011
PDF1MB -
Accounts 2009/2010
PDF1MB
Rules
Find out more about how this landlord is governed and run.