Reidvale Housing Association

Correspondence address

13 Whitevale Street
Glasgow
G31 1QW

Email address

a.dundas@reidvale.org.uk

Phone number

0141 554 2406

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 181KB

Engagement plan from 30 May 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 898 homes.

The total rent due to this landlord for the year was £3,626,501.

The landlord increased its weekly rent on average by 10.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 485 £75.34 £87.87 -14.3%
3 apartment 308 £80.44 £90.29 -10.9%
4 apartment 86 £88.93 £98.30 -9.5%
5 apartment 19 £96.86 £108.29 -10.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

92.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

86.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

93.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 2.6 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 92.6% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

86.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 1.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 52.4 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
173
Landlord Name
Reidvale Housing Association
Senior Officer
Mrs Julie Smillie
Date Registered
8 Mar 1976
FCA / Company Number
1825RS
Scottish Charity Number
SCO44023
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.00 million
Debt per unit
£0
Total staff employed by the RSL
15.00 (FTE)
Units partly owned
0
Registered address
13 Whitevale Street, Glasgow, G31 1QW
Correspondence address
13 Whitevale Street, Glasgow, G31 1QW

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 898 0 0
Total 898 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 831 0 0
Sheltered 42 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 2 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 23 0 0
Other Specially Adapted 0 0 0
Total 898 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.