Queens Cross Housing Association Ltd

Correspondence address

45 Firhill Road
Glasgow
G20 7BE

Email address

contactus@qcha.org.uk

Phone number

0808143 2002

Website

https://www.qcha.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 138KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 4,355 homes.

The total rent due to this landlord for the year was £21,232,040.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 140 £81.73 £82.24 -0.6%
2 apartment 1,999 £91.97 £87.87 4.7%
3 apartment 1,803 £96.37 £90.29 6.7%
4 apartment 321 £106.89 £98.30 8.7%
5 apartment 92 £121.41 £108.29 12.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

96.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

98.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

94.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.7 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.2 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 92.3% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

81.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

97.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 102.1% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.9% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 40.4 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
172
Landlord Name
Queens Cross Housing Association Ltd
Senior Officer
Mrs Shona Stephen
Date Registered
10 May 1976
FCA / Company Number
1860RS
Scottish Charity Number
SC036434
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£24.71 million
Debt per unit
£12,839
Total staff employed by the RSL
210.20 (FTE)
Units partly owned
45
Registered address
45 Firhill Road, Glasgow, G20 7BE
Correspondence address
45 Firhill Road, Glasgow, G20 7BE

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 4,355 8 63
Total 4,355 8 63
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3,935 0 0
Sheltered 388 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 8 63
Community Alarm 0 0 0
Wheelchair 23 0 0
Ambulant Disabled 9 0 0
Other Specially Adapted 0 0 0
Total 4,355 8 63

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.