Paragon Housing Association Ltd

Correspondence address

Invergrange House
Station Road
Grangemouth
FK3 8DG

Email address

enquiries@paragonha.org.uk

Phone number

01324 664966

Website

https://www.paragonha.org.uk

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 1,450 homes.

The total rent due to this landlord for the year was £6,747,415.

The landlord increased its weekly rent on average by 6.3% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 6 £69.85 £82.24 -15.1%
2 apartment 167 £76.14 £87.87 -13.3%
3 apartment 706 £84.59 £90.29 -6.3%
4 apartment 542 £97.32 £98.30 -1.0%
5 apartment 29 £112.20 £108.29 3.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

93.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

80.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

90.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.6 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 10.2 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 84.8% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

79.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

88.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 1.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 45.5 days to re-let homes, compared to the Scottish average of 56.7 days.