North Lanarkshire Council

Correspondence address

Enterprise and Housing Solutions
Civic Centre
3rd Floor
ML1 1SX

Email address

BusinessDevelopment&Support@northlan.gov.uk

Phone number

01698 524764

Website

https://www.northlanarkshire.gov.uk

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 113KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 36,575 homes.

The total rent due to this landlord for the year was £146,921,571.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 302 £68.82 £82.24 -16.3%
2 apartment 6,501 £71.97 £87.87 -18.1%
3 apartment 18,880 £79.33 £90.29 -12.1%
4 apartment 9,815 £88.11 £98.30 -10.4%
5 apartment 1,077 £96.19 £108.29 -11.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

86.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

95.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.4%.

Opportunities to participate

96.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

84.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.3%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.8 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.8 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 97.7% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

93.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.3% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 1.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.0 days to re-let homes, compared to the Scottish average of 56.8 days.