Moray Council

Correspondence address

Moray Council
Housing and Property
PO Box 6760
IV30 1BX

Email address

housing@moray.gov.uk

Phone number

0300 123 4566

Website

https://www.moray.gov.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 133KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 6,380 homes.

The total rent due to this landlord for the year was £21,827,781.

The landlord increased its weekly rent on average by 7.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 47 £41.39 £82.24 -49.7%
2 apartment 1,816 £57.41 £87.87 -34.7%
3 apartment 2,929 £67.42 £90.29 -25.3%
4 apartment 1,376 £78.02 £98.30 -20.6%
5 apartment 212 £99.05 £108.29 -8.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

82.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

91.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

96.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

22.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.2 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 92.4% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

99.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

64.5% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.9% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.2 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
1018
Landlord Name
Moray Council
Senior Officer
Mr Edward Thomas
Date Registered
1 Apr 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Mixed
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
Moray Council, Housing and Property, PO Box 6760, IV30 1BX

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Moray 6,380 0 0
Total 6,380 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3,148 0 0
Sheltered 149 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 48 0 0
Ambulant Disabled 3,035 0 0
Other Specially Adapted 0 0 0
Total 6,380 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.