Loretto Housing Association Ltd

Correspondence address

Wheatley House
25 Cochrane Street
Glasgow
G1 1HL

Email address

talk@lorettoha.co.uk

Phone number

0800 479 7979

Website

https://www.loretto.co.uk

Assurance statement 2023/2024

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PDF 207KB

Engagement plan 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 2,643 homes.

The total rent due to this landlord for the year was £13,358,043.

The landlord increased its weekly rent on average by 7.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 89 £119.40 £82.24 45.2%
2 apartment 985 £99.12 £87.87 12.8%
3 apartment 1,082 £99.33 £90.29 10.0%
4 apartment 441 £108.23 £98.30 10.1%
5 apartment 46 £127.79 £108.29 18.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

97.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

98.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 8.6 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 89.9% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

85.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.8% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 10.9 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
154
Landlord Name
Loretto Housing Association Ltd
Senior Officer
Mr Steven Henderson
Date Registered
13 Mar 1978
FCA / Company Number
1920RS
Scottish Charity Number
SC007241
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£20.47 million
Debt per unit
£29,862
Total staff employed by the RSL
72.00 (FTE)
Units partly owned
17
Registered address
Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL
Correspondence address
Wheatley House, 25 Cochrane Street, Glasgow, G1 1HL

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Stirling 0 0 0
East Dunbartonshire 131 14 47
Renfrewshire 386 0 0
Falkirk 185 0 0
Glasgow City 706 1 15
North Lanarkshire 220 2 4
South Lanarkshire 181 5 22
West Dunbartonshire 758 0 0
East Renfrewshire 40 11 24
Argyll and Bute 36 1 5
Total 2,643 34 117
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,384 34 117
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 52 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 207 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 2,643 34 117

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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