Link Group Ltd

Link Group Ltd an umbrella company to subsidiary landlords

Correspondence address

Link House
2c New Mart Road
Edinburgh
EH14 1RL

Email address

jane.ferri@linkhaltd.co.uk

Phone number

0330 303 0124

Website

https://www.linkhousing.org.uk

Landlord contact form

https://linkhousing.org.uk/contact-us/

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 129KB

Engagement plan from 9 December 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Subsidiaries

Horizon Housing Association Ltd

Larkfield Housing Association Ltd

Link Housing Association Ltd

West Highland Housing Association Ltd
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Homes and rents

At 31 March 2024 this landlord owned 10,691 homes.

The total rent due to this landlord for the year was £53,174,427.

The landlord increased its weekly rent on average by 7.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 243 £75.65 £82.24 -8.0%
2 apartment 3,192 £89.04 £87.87 1.3%
3 apartment 4,651 £101.18 £90.29 12.1%
4 apartment 2,340 £106.25 £98.30 8.1%
5 apartment 265 £120.20 £108.29 11.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

91.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

92.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

91.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 11.1 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 72.1% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

84.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.1% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.4 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
10 Jun 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£72.69 million
Debt per unit
£31,552
Total staff employed by the RSL
520.26 (FTE)
Units partly owned
35503
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Orkney Islands 0 0 0
North Ayrshire 0 0 0
Na h-Eileanan Siar 0 0 0
Moray 0 0 0
Midlothian 20 1 5
Highland 64 0 0
Glasgow City 959 4 13
Dundee City 0 0 0
Dumfries and Galloway 0 0 0
North Lanarkshire 1,340 0 0
Falkirk 2,046 1 4
East Dunbartonshire 322 0 0
East Ayrshire 175 0 0
West Lothian 2,082 0 0
West Dunbartonshire 302 0 0
South Ayrshire 34 0 0
Shetland Islands 0 0 0
East Renfrewshire 182 0 0
Perth and Kinross 19 0 0
Argyll and Bute 378 0 0
Aberdeen City 0 0 0
City of Edinburgh 2,094 1 2
Clackmannanshire 81 0 0
Angus 0 0 0
Aberdeenshire 0 0 0
Stirling 50 85 456
South Lanarkshire 624 0 0
Scottish Borders 106 0 0
Renfrewshire 849 1 4
Inverclyde 409 1 2
Fife 83 13 31
East Lothian 1 0 0
Total 12,220 107 517
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 11,441 107 517
Sheltered 182 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 10 0 0
Community Alarm 51 0 0
Wheelchair 213 0 0
Ambulant Disabled 153 0 0
Other Specially Adapted 170 0 0
Total 12,220 107 517

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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