Highland Council
Correspondence address
Glenurquhart Road
Inverness
IV3 5NX
Email address
Phone number
Website
Homes and rents
At 31 March 2024 this landlord owned 15,004 homes.
The total rent due to this landlord for the year was £58,495,184.
The landlord increased its weekly rent on average by 8.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
72.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.
Keeping tenants informed
78.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.
Opportunities to participate
81.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.
Quality and maintenance of homes
Scottish Housing Quality Standard
44.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 4.1 hours, compared to the Scottish average of 4.0 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 9.2 days, compared to the Scottish average of 9.0 days.
Reactive repairs 'right first time'
This landlord completed 83.5% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
92.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
86.4% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.
Rent not collected: empty homes
It did not collect 0.9% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 38.7 days to re-let homes, compared to the Scottish average of 56.7 days.
Landlord details
- RSL Registration Number
- 1015
- Landlord Name
- Highland Council
- Senior Officer
- Mr Brian Cameron
- Date Registered
- 1 Apr 1996
- Landlord type
- Local authority
- Clients
- Mixed
- Settlement
- Mixed
- Asset Owning
- Yes
- Statutory Intervention
- No
- Correspondence address
- Glenurquhart Road, Inverness, IV3 5NX
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Local Scrutiny Plan
Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.