Hanover (Scotland) Housing Association Ltd

Correspondence address

95 McDonald Road
Edinburgh
EH7 4NS

Email address

companysecretary@hanover.scot

Phone number

0800 111 4646

Website

https://www.hanover.scot

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 193KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 4,491 homes.

The total rent due to this landlord for the year was £40,189,300.

The landlord increased its weekly rent on average by 6.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 32 £124.32 £82.24 51.2%
2 apartment 3,450 £143.40 £87.87 63.2%
3 apartment 790 £147.36 £90.29 63.2%
4 apartment 187 £128.37 £98.30 30.6%
5 apartment 32 £131.57 £108.29 21.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

76.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

77.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

51.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

88.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.4 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.6 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 89.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

77.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.9% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 3.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 75.9 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
124
Landlord Name
Hanover (Scotland) Housing Association Ltd
Senior Officer
Ms Angela Currie
Date Registered
4 Jun 1979
FCA / Company Number
1983RS
Scottish Charity Number
SC014738
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£43.84 million
Debt per unit
£8,554
Total staff employed by the RSL
443.85 (FTE)
Units partly owned
133
Registered address
95 McDonald Road, Edinburgh, EH7 4NS
Correspondence address
95 McDonald Road, Edinburgh, EH7 4NS

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeenshire 395 0 0
Aberdeen City 121 0 0
Falkirk 196 0 0
East Renfrewshire 256 32 32
East Dunbartonshire 126 16 24
East Ayrshire 147 0 0
Dumfries and Galloway 129 0 0
Clackmannanshire 86 0 0
City of Edinburgh 129 0 0
Highland 338 0 0
Glasgow City 379 0 0
Fife 116 0 0
North Ayrshire 82 0 0
Moray 572 58 93
Renfrewshire 356 46 56
Perth and Kinross 96 0 0
North Lanarkshire 49 16 20
Scottish Borders 238 0 0
East Lothian 0 0 0
West Lothian 223 0 0
Stirling 93 0 0
South Lanarkshire 189 72 84
South Ayrshire 175 0 0
Total 4,491 240 309
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 461 0 0
Sheltered 2,746 0 0
Very Sheltered 325 240 309
Sheltered Wheelchair 31 0 0
Amenity Housing 920 0 0
Community Alarm 0 0 0
Wheelchair 8 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,491 240 309

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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