Glasgow City Council

Correspondence address

Glasgow City Council
City Chambers
Glasgow
G2 1DU

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 3 homes.

The total rent due to this landlord for the year was £14,728.

The landlord increased its weekly rent on average by 3.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment - - £87.87 N/A
3 apartment - - £90.29 N/A
4 apartment 1 £100.16 £98.30 1.9%
5 apartment 2 £103.34 £108.29 -4.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

-% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

-% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

-% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

0.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 6.0 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 1.0 day, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 100.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
1005
Landlord Name
Glasgow City Council
Senior Officer
Mr Jim McBride
Date Registered
1 Apr 1996
Landlord type
Local authority
Clients
Supported
Settlement
Urban
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
Glasgow City Council, City Chambers, Glasgow, G2 1DU

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 3 0 0
Total 3 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 3 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.