Forgewood Housing Co-operative Ltd

Correspondence address

49 Dinmont Crescent
Forgewood
Motherwell
ML1 3TT

Email address

enquiries@forgewoodcoop.org.uk

Phone number

01698 263311

Website

https://www.forgewoodcoop.org.uk

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 494KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

Compare this landlord to others

Landlord Comparison Tool
Please select a preferred format

Homes and rents

At 31 March 2024 this landlord owned 215 homes.

The total rent due to this landlord for the year was £929,377.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 27 £84.48 £87.87 -3.9%
3 apartment 120 £82.30 £90.29 -8.8%
4 apartment 60 £83.03 £98.30 -15.5%
5 apartment 8 £92.87 £108.29 -14.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

87.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

85.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 3.3 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 97.1% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

92.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.1% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 4.1 days to re-let homes, compared to the Scottish average of 56.7 days.