Falkirk Council

Correspondence address

Housing & Communities
The Forum
Callendar Business Park
FK1 1XR

Email address

housingservices@falkirk.gov.uk

Phone number

01324 506070

Website

https://www.falkirk.gov.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 139KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 16,856 homes.

The total rent due to this landlord for the year was £62,909,544.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 17 £51.88 £82.24 -36.9%
2 apartment 2,741 £62.02 £87.87 -29.4%
3 apartment 9,042 £73.53 £90.29 -18.6%
4 apartment 4,546 £90.10 £98.30 -8.3%
5 apartment 510 £95.15 £108.29 -12.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

75.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

85.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

98.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

79.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.1 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 10.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 80.8% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

96.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

74.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.8% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 2.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 111.4 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
1013
Landlord Name
Falkirk Council
Senior Officer
Mr Kenny Gillespie
Date Registered
1 Apr 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Urban
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
Housing & Communities, The Forum, Callendar Business Park, FK1 1XR

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Falkirk 16,856 21 21
Total 16,856 21 21
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 13,353 21 21
Sheltered 205 0 0
Very Sheltered 27 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 391 0 0
Community Alarm 954 0 0
Wheelchair 238 0 0
Ambulant Disabled 1,688 0 0
Other Specially Adapted 0 0 0
Total 16,856 21 21

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.