East Lothian Housing Association Ltd

Correspondence address

18-20 Market Street
Haddington
East Lothian
EH41 3JL

Email address

enquiries@elha.com

Phone number

01620 825032

Website

https://www.elha.com

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 143KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 1,373 homes.

The total rent due to this landlord for the year was £7,742,059.

The landlord increased its weekly rent on average by 7.1% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 327 £99.92 £87.87 13.7%
3 apartment 650 £113.34 £90.29 25.5%
4 apartment 354 £124.64 £98.30 26.8%
5 apartment 42 £138.61 £108.29 28.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

96.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

96.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.3 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 94.2% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

83.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 18.5 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
103
Landlord Name
East Lothian Housing Association Ltd
Senior Officer
Mr Martin Pollhammer
Date Registered
14 Mar 1988
FCA / Company Number
2266RS
Scottish Charity Number
SC028900
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£9.22 million
Debt per unit
£16,285
Total staff employed by the RSL
85.90 (FTE)
Units partly owned
35
Registered address
18-20 Market Street, Haddington, East Lothian, EH41 3JL
Correspondence address
18-20 Market Street, Haddington, East Lothian, EH41 3JL

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Lothian 1,373 3 17
Total 1,373 3 17
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,213 1 9
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 115 0 0
Community Alarm 0 0 0
Wheelchair 25 2 8
Ambulant Disabled 20 0 0
Other Specially Adapted 0 0 0
Total 1,373 3 17

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.