Comhairle nan Eilean Siar - Western Isles Council

Correspondence address

Comhairle nan Eilean Siar
Sandwick Raod
Stornoway
HS1 2BW

Email address

iwatson@cne-siar.gov.uk

Phone number

01851 822691

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 150KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 1 home.

The total rent due to this landlord for the year was £4,350.

The landlord increased its weekly rent on average by 0.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment - - £87.87 N/A
3 apartment - - £90.29 N/A
4 apartment 1 £83.65 £98.30 -14.9%
5 apartment - - £108.29 N/A

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

-% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

-% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

-% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.0 hour, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 1.0 day, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 100.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of to re-let homes, compared to the Scottish average of 56.7 days.