Comhairle nan Eilean Siar - Western Isles Council
Correspondence address
Comhairle nan Eilean Siar
Sandwick Raod
Stornoway
HS1 2BW
Email address
Phone number
Homes and rents
At 31 March 2024 this landlord owned 1 home.
The total rent due to this landlord for the year was £4,350.
The landlord increased its weekly rent on average by 0.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
-% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.
Keeping tenants informed
-% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.4%.
Opportunities to participate
-% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.6%.
Quality and maintenance of homes
Scottish Housing Quality Standard
100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.3%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 1.0 hour, compared to the Scottish average of 4.0 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 1.0 day, compared to the Scottish average of 9.0 days.
Reactive repairs 'right first time'
This landlord completed 100.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.
Neighbourhoods
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 100.0% of the total rent it was due in the year, compared to the Scottish average of 99.4%.
Rent not collected: empty homes
It did not collect 0.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of to re-let homes, compared to the Scottish average of 56.8 days.
Landlord details
- RSL Registration Number
- 1032
- Landlord Name
- Comhairle nan Eilean Siar - Western Isles Council
- Senior Officer
- Mr Iain Watson
- Date Registered
- 1 Apr 1996
- Landlord type
- Local authority
- Clients
- Mixed
- Settlement
- Rural
- Asset Owning
- Yes
- Statutory Intervention
- No
- Correspondence address
- Comhairle nan Eilean Siar, Sandwick Raod, Stornoway, HS1 2BW
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.