Clydesdale Housing Association Ltd

Correspondence address

Clydesdale Housing Association
39 North Vennel
Lanark
ML11 7PT

Email address

mail@clydesdale-housing.org.uk

Phone number

01555 665316

Website

https://www.clydesdale-housing.org.uk

Assurance statement 2023/2024

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 742 homes.

The total rent due to this landlord for the year was £3,533,573.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 206 £87.07 £87.87 -0.9%
3 apartment 372 £93.22 £90.29 3.2%
4 apartment 155 £102.07 £98.30 3.8%
5 apartment 9 £120.93 £108.29 11.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

97.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

97.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 4.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 91.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

89.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

92.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.1% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 13.1 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
93
Landlord Name
Clydesdale Housing Association Ltd
Senior Officer
Mr Joe Gorman
Date Registered
2 Feb 1987
FCA / Company Number
2237RS
Scottish Charity Number
SC034228
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.97 million
Debt per unit
£4,610
Total staff employed by the RSL
15.61 (FTE)
Units partly owned
8
Registered address
Clydesdale Housing Association, 39 North Vennel, Lanark, ML11 7PT
Correspondence address
Clydesdale Housing Association, 39 North Vennel, Lanark, ML11 7PT

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
South Lanarkshire 742 0 0
Total 742 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 550 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 171 0 0
Community Alarm 0 0 0
Wheelchair 21 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 742 0 0

Engagement Plan

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Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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