Clyde Valley Housing Association Ltd

Correspondence address

50 Scott Street
Motherwell
ML1 1PN

Email address

cvha@cvha.org.uk

Phone number

01698 268855

Website

https://www.cvha.co.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 4,734 homes.

The total rent due to this landlord for the year was £23,691,398.

The landlord increased its weekly rent on average by 5.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 546 £87.31 £87.87 -0.6%
3 apartment 2,761 £96.76 £90.29 7.2%
4 apartment 1,271 £106.86 £98.30 8.7%
5 apartment 156 £115.50 £108.29 6.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

85.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

89.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

88.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.2 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 89.1% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

78.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.8% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 44.1 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
291
Landlord Name
Clyde Valley Housing Association Ltd
Senior Officer
Ms Carron Garmory
Date Registered
1 Apr 1996
FCA / Company Number
2489RS
Scottish Charity Number
SC037244
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£23.10 million
Debt per unit
£30,916
Total staff employed by the RSL
88.88 (FTE)
Units partly owned
15
Registered address
50 Scott Street, Motherwell, ML1 1PN
Correspondence address
50 Scott Street, Motherwell, ML1 1PN

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
South Lanarkshire 2,387 3 3
North Lanarkshire 2,329 2 6
East Dunbartonshire 19 0 0
Total 4,735 5 9
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,542 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 24 2 6
Ambulant Disabled 533 3 3
Other Specially Adapted 2,636 0 0
Total 4,735 5 9

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.