City of Edinburgh Council

Correspondence address

Level 2.6
Waverley Court
4 East Market Street
EH8 8BG

Email address

derek.mcgowan@edinburgh.gov.uk

Phone number

0131 529 2426

Website

https://www.edinburgh.gov.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 105KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 20,541 homes.

The total rent due to this landlord for the year was £102,784,228.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 270 £81.48 £82.24 -0.9%
2 apartment 5,749 £91.37 £87.87 4.0%
3 apartment 10,346 £105.79 £90.29 17.2%
4 apartment 3,620 £121.81 £98.30 23.9%
5 apartment 556 £129.43 £108.29 19.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

76.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

86.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

99.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

52.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 5.3 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 13.2 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 76.9% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

60.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

78.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 2.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 134.7 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
1004
Landlord Name
City of Edinburgh Council
Senior Officer
Mr Derek McGowan
Date Registered
1 Apr 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Urban
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
Level 2.6, Waverley Court, 4 East Market Street, EH8 8BG

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 20,541 0 0
Total 20,541 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 19,036 0 0
Sheltered 1,505 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 20,541 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.