Bridgewater Housing Association Ltd

Correspondence address

India of Inchinnan
Greenock Road
Inchinnan
PA4 9LH

Email address

admin@bridgewaterha.org.uk

Phone number

0141 812 2237

Website

https://www.bridgewaterha.org.uk

Assurance statement 2023/2024

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Engagement plan from 26 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 847 homes.

The total rent due to this landlord for the year was £4,640,102.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 2 £56.41 £82.24 -31.4%
2 apartment 242 £100.63 £87.87 14.5%
3 apartment 357 £104.94 £90.29 16.2%
4 apartment 153 £109.26 £98.30 11.1%
5 apartment 93 £123.73 £108.29 14.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

92.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

97.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

92.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.1 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 8.0 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 91.3% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

83.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

93.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.1% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.8 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
301
Landlord Name
Bridgewater Housing Association Ltd
Senior Officer
Mr Andrew Thomson
Date Registered
6 Oct 1997
FCA / Company Number
2525RS
Scottish Charity Number
SC035819
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£6.01 million
Debt per unit
£7,094
Total staff employed by the RSL
36.00 (FTE)
Units partly owned
0
Registered address
Ground Floor West, India of Inchinnan, Greenock Road, PA4 9LH
Correspondence address
India of Inchinnan, Greenock Road, Inchinnan, PA4 9LH

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Renfrewshire 850 1 4
Total 850 1 4
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 426 1 4
Sheltered 93 0 0
Very Sheltered 46 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 9 0 0
Community Alarm 0 0 0
Wheelchair 4 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 272 0 0
Total 850 1 4

Engagement Plan

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Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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