Blackwood Homes and Care

Correspondence address

160 Dundee Street
Edinburgh
EH11 1DQ

Email address

businessassurance@blackwoodgroup.org.uk

Phone number

0131 317 7227

Website

https://www.blackwoodgroup.org.uk/

Landlord contact form

https://www.blackwoodgroup.org.uk/

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 312KB

Engagement plan from 1 April 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 1,552 homes.

The total rent due to this landlord for the year was £9,243,864.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 43 £114.47 £82.24 39.2%
2 apartment 542 £107.50 £87.87 22.3%
3 apartment 702 £119.96 £90.29 32.9%
4 apartment 183 £130.08 £98.30 32.3%
5 apartment 82 £142.62 £108.29 31.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

79.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

83.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.4%.

Opportunities to participate

91.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

92.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.3%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.5 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.7 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 85.0% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

59.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 92.7% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 2.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 99.5 days to re-let homes, compared to the Scottish average of 56.8 days.