The Scottish Housing Regulator has today published its updated ‘How We Regulate: A guide for tenants and service users’.
The guide is designed to help tenants and service users find out more about what the Regulator does and how it works. It also explains how tenants can find out about their landlord, what they can expect from it, and how they can raise a serious concern about a landlord.
The Regulator has also developed two short videos to support the guide which includes information about the Regulator and its work and how to raise a concern about a social landlord. It has also developed a British Sign Language (BSL) version of its updated guide and its factsheet for tenants on raising a serious concern about a landlord.
The updates follow the launch of the Regulator’s new Regulatory Framework in April. The new Framework makes it clearer what issues tenants can bring to the Regulator and when, and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman.
Nicola Harcus, Assistant Director of Regulation said:
“We’ve written this guide to help tenants, people who are homeless, and other service users find out more about who we are and what we do to safeguard and promote their interests.
“I hope tenants and service users find the new guide and videos and our factsheets on how to raise a serious concern helpful. I would encourage landlords to promote the guide, factsheets and our videos to people who use their services.”
Read How we regulate: A guide for tenants and service users
Watch our video to find out more about who we are and what we do
Watch our video to about how to make a complaint or raise a concern about a social landlord
Read about the factsheets on raising a serious concern about a landlord
See a BSL translation of the factsheet for tenants on raising a serious concern about a landlord
Notes to editors
- The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at housingregulator.gov.scot
- The Regulator’s new Regulatory Framework is available on its website here - Regulation of Social Housing in Scotland.
- More information about the Regulator’s new Framework is available here https://www.housingregulator.gov.scot/about-us/news/scottish-housing-regulator-publishes-its-new-regulatory-framework/