13 July 2021

We want to make the information we publish easy-to-access for as many people as possible and meet our legal duties to do this. All public sector bodies need to meet the new website accessibility regulations

To do this, we built this site to meet the regulations. To make the site easy-to-access for people using a wide range of assistive technologies, we will make information available directly on web pages and we will phase out file formats such as pdfs and word documents. 

Our site includes printable booklets directly available on webpages which are designed to be easy-to-access for people using a wide range of devices and assistive technologies. To see an example, check out any of our statutory guidance for landlords. You can print or save these in pdf format. You can see instructions on how to do this below. 

We'll make information available directly on web pages unless there’s a good reason we can't. And we will always offer alternative formats such as large print, easy-to-read, audio recording or braille.

Thank you to everyone who helped us develop this site. Your feedback through our focus groups and online survey during the test phase helped us make our site more even easier to access and use. We look forward to working with our stakeholders to continue to develop this site. 

If you have any trouble using this site or you need information in a different format like large print, easy to read, audio recording or braille, please get in touch.


Assistive technologies

We have designed this website to be easy to use by: 

  • using easier-to-read colours
  • using easy-to-read fonts
  • allowing use of assistive technologies to change things like font size, colour contrast, key board only navigation and screen readers.

We’ve also made the website text as simple as possible to understand.

Printing or saving as a pdf 

You can use your browser to print content from our site. And you can use your printer settings or your own software to alter the print layout.

Our accessible web guides and landlord reports can be printed as a booklet or saved in pdf format.  You can do this in different ways that will depend on your browser, browser version and set up. Below are some general instructions.

To print: Use the print option in your browser (this may be under file 'print') or hit hit ctrl + p

To save: hit ctrl + p, select save as pdf from the drop down menu and hit save. 

You can find more information on saving content on web pages in pdf format on the Adobe website. For more information about your browser or device visit support on your suppliers website.  

Get help

Visit the BBC website for guidance on:    

You can also find advice on making your device easier to use at AbilityNet.

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies website and mobile applications 2.1 Accessibility Regulations 2018. 

This accessibility statement applies to

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 A and AA success criteria, due to the non-compliances listed below.

Non-accessible content

We know some parts of this website are not fully accessible:

  • PDF documents and statistical information are not fully accessible to screen reader software
  • some of our older videos do not have closed captions or transcripts

Disproportionate burden

We publish the vast majority of our content on our web pages to make it accessible. At this time, we are unable to make our data sets and statistical information, our technical financial analysis of the finances of RSLs, our financial statements, older pdf documents, detailed technical guidance for landlords, and documents submitted by third parties / external suppliers fully accessible. We will continue to keep this under review. If you require any of these documents in a different format please get in touch.  

What we’re doing to improve accessibility

We are working to make our website more accessible. We will make content available on our webpages, offer alternative formats. 

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of the statement

This statement was prepared on 23 September 2019. The declarations were determined by self-assessment and third party accessibility testing by our website developer Storm ID in July 2019. The statement was last reviewed on 2 July 2021.